The strenth of its main components, ACD, IVR and CTI guarantees a productive and reliable operation. Main Features:

• IVR – Autoattendant
• ACD (Automatic Call Disribution) – Inbound
• Specialized IVRs
• CTI (Computer Telephony Integration)
• Power Dialing and AOD (Automatic Outbund Distribution) – Outbound
• Voice Mail
• Silent Intervention
• Teleconference
• Dialog recording and retrieval
• Agents Workstation
• Surpervision and administration
• Historic Reports
• Real time report