The almost everyday annoucement of new technologies, and the fast and successfull acceptance of some of them by the market, are the factors that have influenced dramatic changes in personal and business relations. The telecommunications sector has been one of the protagonists of this trend, basicaly with the introduction of mobile telephony, VOIP, messages (SMS, IM), Internet.

Telecommunications providers must addapt to these new technologies in order to, combined with the traditional ones, create new products and services and increase their portfolio, not only to keep their current customers, but to identify potential and new ones.

On the other hand, companies like SETEINFO, must be alert to these new technologies to learn and integrate them in the solutions that the telecommunications providers use to raise their business.