Customer Interaction Center gives contact centers an innovative pre-integrated application suite and multimedia ACD capability to manage phone calls, faxes, e-mails and Web interactions from one platform. But CIC’s inherent PBX/ IP PBX call processing, voicemail, fax server and unified messaging also let it reach throughout enterprise — empowering agents, supervisors and business users alike to elevate productivity and performance as well as customer service.

CIC even eases implementation and maintenance for IT staff. As a standards-based solution, the CIC software requires no multi-box hardware or customization, centralizes administration in a single interface, and reduces the complexity often associated with CTI. Also unlike hardware-centric proprietary solutions, the IP-ready CIC architecture gives organizations a clear-cut path to adopting voice over IP at any time, no bolt-on VoIP products required.

Best of all, Customer Interaction Center’s built-in components and pre-integrated add-on applications give your business everything it needs in one complete solution.